Responsibilities include handling multiple customer service requests, incoming telephone calls, tickets within the professional services automation system,

Conduct workflow analysis, create detailed project plans, documenting business requirements, detailing issues and problems, and drafting business and technical

Escalates calls to supervisor when necessary and appropriate. Responds to requests for assistance and/or possible processing of technical support as needed.

Directs activities and prepares reports as may be required to assure compliance with federal and state regulations as pertains to fuels.

Graduate of an approved curriculum in Occupational Therapy, is able to practice unencumbered, is in good standing with all regulatory agencies and licensing