Full-time Universal Banker/Teller
Full-time Universal Banker/Teller
First Mid Bank & Trust
Rantoul, IL
Job ID : 6852446a6e792b6459744f5a4e4d625856413d3d
Job Description :
- Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
- Meets company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
- Service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, and additional transactions upon request.
- Solicits assistance from management as needed. Seeks management approval for transactions and rates for special relationship pricing above authorized limits. Notifies management of suspicious and questionable transactions.
- Adheres to all bank compliance, security, and operational policies and procedures.
- Maintains a cash drawer and performs daily branch operational balancing procedures.
- Open accounts include but are not limited to checking, savings, safe deposit box, basic business-related, etc.
- Performs changes to existing accounts as requested by the customer.
- Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
- If applicable, allow entry of safe deposit box holders.
- Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
- Maintains customer confidentiality.
- May participate in bank promotions, external community events, and promotional activities.
- May be required to work in other First Mid Banking centers.
- Complete other specified duties as assigned.
- Develops and maintains relationships with business partners.
- Develops and maintains strong relationships with customers.
- Identifies growth opportunities to cross-sell products and makes referrals to appropriate business lines.
- Consistently meet or exceed established goals for the position.
- Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
- Actively seeks out and maintains basic product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
- High School Diploma/GED required.
- 1+ years of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
- Proficient in usage of Microsoft Office and computer application
- $15.50 per hour minimum starting wage.
- Visit our Total Rewards page to see our full list of benefits.
Company Details :
Name : First Mid Bank & Trust
CEO : Joe Dively
Headquarter : Mattoon, IL
Revenue : $1 to $5 billion (USD)
Size : 501 to 1000 Employees
Type : Company - Public
Primary Industry : Banking & Lending
Sector Name : Financial Services
Year Founded : 1865
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Details
: Rantoul, IL
: 15.5 USD HOURLY
: Today
