Customer Service Representatives are our front line relationship with our valued customers. We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for. The ideal candidate has a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.

JOB RESPONSIBILITIES

· Create a positive experience for all VCI customers and potential customers

· Communicate with VCI customers via phone and email

· Answer all customer inquiries including product specifications, pricing and availability

· Handle all product quotes, freight estimates and order entry

· Monitor and troubleshoot order fulfillment

· Data entry and verification

· Provide basic technical support

· Educate customers and assist in finding them the best possible VCI solution for their needs

· Problem solve and generate practical and sensible solutions with your customers and colleagues

· Detailed project work including ongoing customer scheduling, custom order entry, tracking, etc.

· Work as an extension of the sales department with incoming and outgoing sales needs

· Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email

· Develop and maintain a high level of knowledge of VCI’s products

· Collaborate and work closely with sales and other departments to provide additional support

· Be an active team player throughout VCI in order to achieve wider customer and company objectives

· Maintain positive attitude and open line of communication with customers, co-workers and management

· Provide feedback and continuous improvement opportunities to management and cross-functional teams

· Work tradeshows as needed

· Track daily and weekly metrics within customer management database

· Perform other related duties as assigned

QUALIFICATIONS

· High school diploma or equivalent experience

· 2+ years of successful customer service experience is preferred

· Strong customer service skills

· Excellent listening, verbal, written and interpersonal communication skills

· Strong technical aptitude - excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel

· Experience with ERP/CRM systems, Epicor is a plus but not required

· Organized and detail-oriented

· A consultative solution-based customer service methodology

· Sales support experience is a plus but not required

COMPENSATION: Hourly + benefits

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Lake City, MN 55041: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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