Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks.

HS Diploma or equivalent & possess all documents required by state and federal law. Proven track record in financials, staffing, customer evaluation index

\* Experience in dispatch and customer service, management in a service industry or equivalent combination of education and experience.

Knows and can explain the Quality Policy in their own words and how they impact carrying out the requirements of the policy in the job that they do.

Duties include phones, explaining coverage's, changes to policies, quoting and remarketing existing clients, cross selling existing clients, assisting with