Job Detail

Call Centre Representative

Call Centre Representative

Devcare Solutions

Harrisburg, PA

Job ID : 6852446a6e792b64623957564d38725955673d3d

Job Description :

The Help Desk Analyst performs the skills listed below-

  • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
  • Investigates and resolves computer software and hardware problems of users.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
  • Talks with technical and non-technical co-workers to research problem and find solution.
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
  • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
  • Follow quality standards and displays strong customer service skills.
  • Able to work in a team environment.
  • Complete assigned tasks.
  • Excellent communication skills; both written and spoken.
  • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
  • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
  • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:

  • Experience with call tracking and ticketing software
  • Attentive to details and ability to be resourceful (using supplied documentation)
  • Ability to support users with limited knowledge of computers, software, hardware, and systems
  • Above average communication skills and telephone manner.
  • Excellent organizational skills
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
  • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • 1+ years previous IT Service Desk and/or Call Center experience required.

Job Type: Contract

Pay: Up to $21.00 per hour

Experience level:

  • 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Ability to commute/relocate:

  • Harrisburg, PA 17101: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call center: 2 years (Preferred)
  • Active Directory: 1 year (Preferred)

Work Location: One location

Company Details :

Name : Devcare Solutions

CEO : Ramkumar Regupathy

Headquarter : Westerville, OH

Revenue : Unknown / Non-Applicable

Size : 51 to 200 Employees

Type : Company - Private

Primary Industry : Information Technology Support Services

Sector Name : Information Technology

Year Founded : 2005

rogercreale.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, rogercreale.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, rogercreale.com is the ideal place to find your next job.

Details

: Harrisburg, PA

: 21 USD HOURLY

: Today

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