• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Assist with challenging client requests or issue escalations as needed
• Solicit new carriers to join our carrier network
• Develop long-term relationships with shippers and carriers
• Build and manage existing carrier network to ensure we can meet the needs of shipping customers
• Continually work on improving customer service, transit times and transportation costs
• Coordinate logistics activity, including scheduling arrival dates and delivery appointments
• Track and trace orders for each load in our system and complete all load-related paperwork
• Actively participate in transportation bids for current and prospective clients
• Receive and handle inbound phone calls from truck drivers, dispatchers and customers regarding Rozafa Transportation Services Inc. shipments.
• Proactively reach out to carriers, drivers and customers in order to ensure timely pickup and delivery of shipments.
• Report issues via multiple modes of communication, chat, e-mail and phone calls.
• Tracking and tracing every live shipment
• Become an expert in LEE’s TMS and other technology that will assist in shipment tracking.
• Assist Carrier Sales and Customer Sales Reps in maintaining books of business through fantastic customer service and attention to detail.
• Update customer web portals to ensure communication and on time scores stay
• Providing customers with world-class customer service through updates and constant communication during the time of load booking to load delivery.
• Updating in house truck management software
• Utilize in house tracking systems to ensure quality updates
• Other duties as assigned

Job Type: Full-time

Pay: $60,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Pontiac, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Logistics: 2 years (Required)

Work Location: One location

rogercreale.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, rogercreale.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, rogercreale.com is the ideal place to find your next job.