Answering incoming calls on multiple lines. Presenting and handling financial arrangements. Strong sense of job ownership.

The position objectively assists in monitoring and evaluating the quality and content of inbound and/or outbound telephone calls, chats, and emails.

Respond to complaints and resolve issues aiming to customer contentment and the preservation of the companys reputation.

Knowledge of and experience with working on common design patterns and industry standards. Work Schedule: 8am-4pm (possibly flexible)Candidates must demonstrate

Based on volunteer feedback, develop an action plan to enhance COBAC experience. Develop peer to peer fundraising tools to share with COBAC members.