Job Responsibilities:

• Will assist Program Director with operational duties and activities of the Unemployment Navigator Program in accordance with the WI DWD Unemployment Insurance Law and applicable federal laws, regulations, and guidelines.
• Will aid in guiding and directing ways to best serve a customer, particularly a customer with language, computer literacy, disabilities, or other barriers, and ensure they are provided quality customer service.
• Will assist in performing outreach activities by visiting businesses, collaborating with workforce boards, and participating in rapid response efforts.
• Will assist Program Director in creating memos, notices, letters, and other forms of communique with employer groups concerning the Unemployment Insurance Navigator Program and responds to stakeholder questions received from claimants, employers, and DWD.
• As necessary, assist in the Program Director's participation in the state, local, and regional/national conferences dealing with the administration of the Unemployment Insurance Navigator Program before interested public and private groups in the state.
• Will assist Program Director in implementing Record keeping and Reporting system that includes electronic data collection (weekly, monthly, and annual) and data synthesis and analysis for completion of Program reports, Annual Reports, and other reporting requirements.
• Manages office responsibilities, including purchases for offices and maintaining supply inventories and group materials.
• Will maintain inventory of all outreach materials, outreach activities, and community presentations.
• Assist with maintaining staff and program schedules, PTO requests, and staff absences (emails, phone messages).
• Accurately record minutes from program meetings including that with community partners and funding sources.
• Assist with scheduling meetings and assist with preparing for onsite and/or virtual meetings.
• Assist with responding to the Unemployment Insurance Navigator Program Phone line accordingly.

• Job Qualifications:*

• A minimum of an associate degree with two years' experience in office management and/or customer services. Two years of additional field experience may be substituted for one year of college. A bachelor's degree is preferred.
• Ability to be proficient and have knowledge and experience with recent computer software (Microsoft Office).
• Must be bilingual in English and Spanish, fluent in both verbal and written form.
• Excellent communication (both written and verbal) and organization skills.
• Must be able to travel, work irregular hours, and attend outreach events.
• Must have access to reliable transportation, a valid driver's license, and adequate auto liability insurance.

CONDITION OF EMPLOYMENT:*
*Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.*
UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Education*

Required
*

• High School or better

Preferred*
*

• Associates or better

Skills*
Required
*

• Bilingual
• Customer Service Skills

Preferred*
*

• Administrative Skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities*
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• Location: Milwaukee,Wisconsin,53207,United States, Milwaukee, WI 53207*

*

Location: Milwaukee,Wisconsin,53207,United States, Milwaukee, WI 53207

Job Type: Full-time

Pay: $15.74 - $19.69 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Work Location: One location

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