The role will have a strong collaborative communication between various functions throughout the organization including but not limited to: NP&PD, Operations,

\* Passionate about providing outstanding customer service. \* Ability to work Monday through Friday and on call every third weekend as needed.

They must also have strong verbal communication skills, be able to handle calls, client concerns, and multiple tasks professionally and patiently.

This will be integral to the organization they support; providing reliable, effective analysis that facilitates appropriate and timely business decisions.

Attends extensive, ongoing training to develop comprehensive knowledge of State and Federal social welfare laws, rules, regulations, and evolving protocols