CTRA is seeking an experienced Front Desk candidate with outstanding customer service skills to greet and check in patients. We have two locations, one in West Lake Hills and the other in Cedar Park. Tasks will include scheduling appointments, verifying insurance, and answering questions questions.

ESSENTIAL FUNCTIONS:

· Greet patients.
· Verify patient’s appointment on the practice management system.
· Update and verify patient’s demographic and insurance information
· Check the patient into the system
· Maintain the smooth flow of communication between patient, provider, medical
assistant and other clinic support staff
· Handle scheduling inquiries
· Provide assistance and information to patient when requested
· Keep waiting area and front office area clean, organized and safe
· Answer telephone calls promptly and courteously
· Transfer telephone calls to other staff appropriately
· Make, cancel, and reschedule appointments as needed
· Ensure proper credit/payment is maintained on the patient’s account (i.e., performs
cashiering duties, posting charges, print out receipts, etc.)
· Attend and participate in clinic staff meetings and trainings as directed
· Provide coverage to other clinic support staff functions based on staffing needs
· Assist with patient flow
· Secure patient eligibility verifications and precertifications
· Maintains patient confidentiality 100% of the time; demonstrates complete
discretion when discussing patient information.
· Consistently is on time and ready to begin work at the start of the work day. Does
not abuse or take advantage of sick time or personal days.
· Maintains an organized and clean work area.
· Must be flexible and committed to being a team player.
· Other duties as assigned by the Physician(s) or Office Manager

Other

· Always appears well groomed and presents a positive, professional manner to the
patients, other professionals and staff.
· Maintains established office policies and procedures and follows OSHA guidelines.
· Maintains an organized and clean work area.
. Must be flexible and committed to being a team player

EDUCATION:

High School diploma required.

Bilingual a plus

Front Office Certification a plus.

Experience with AdvancedMD software a plus

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Healthcare setting:

• Clinic

Medical specialties:

• Internal Medicine

Schedule:

• Monday to Friday

Ability to commute/relocate:

• West Lake Hills, TX 78746: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical terminology: 2 years (Required)
• Medical Customer service: 2 years (Required)
• Computer skills: 2 years (Required)

Work Location: One location

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