Summary of Position:

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.

Key Responsibilities:

• Maintain an in-depth knowledge of our complete line of products and services
• Embrace and learn the Video Surveillance / CCTV technologies and their applications
• Provide product demo and technical training to the sales team and customers
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
• Build and test PC-based DVR systems to customer's specifications
• Provide prompt and effective customer service and technical support
• Service customers in an effective and efficient manner; Partner with internal teams in a proactively
• Other duties as assigned

Job Requirements:

Education/Experience:

• 1+ Years of Professional Experience in technical support or related areas
• Industry recognized technical support certificate such as a CompTIA A+ is a plus
• Experience in security system industry is highly desired
• A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
• Fresh graduates welcome

Skills:

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimal supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving and team player mindset is a plus
• Proactive and enthusiastic to excel
• Bilingual Spanish is a plus

Other Requirements:

• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What's your Salary Expectations?

Work Location: One location

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