Uline
Kenosha, WI
Job ID : 6852446a6e792b52593965554e4d2f5a56513d3d
Customer Service Team Lead
From $28 to $35 per hour
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.
Position Responsibilities
Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
Evaluate quality, track results and provide coaching for increased success.
Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
Complete performance reviews and assist with interviewing process for new Customer Service hires.
Train reps to understand policies, procedures and products.
Communicate policy updates and Uline information through team meetings and one-on-one sessions.
Document coaching and development sessions.
Handle escalated customer issues and provide weekly function support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor's degree preferred.
3+ years customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Benefits
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-NS1
#LI-IL001
(#IN-KNMANC)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Name : Uline
CEO : Dick Uihlein
Headquarter : Pleasant Prairie, WI
Revenue : $5 to $10 billion (USD)
Size : 5001 to 10000 Employees
Type : Company - Private
Primary Industry : Wholesale
Sector Name : Retail & Wholesale
Year Founded : 1980
rogercreale.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, rogercreale.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, rogercreale.com is the ideal place to find your next job.
: Kenosha, WI
: 28 - 35 USD HOURLY
: Today
Conceptualize and design visual graphics using Adobe Suite and related design programs. Bachelors Degree in Graphic Design or related field.
Diamond Well Services LLC
Warren, OH
36000 - 41000 USD ANNUAL
Full Time
Knowledge of oil and gas industry is preferred but not a must. Must have great attention to detail and very well organized. Must be very proficient in Excel.
GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a
Graphic design: 1 year (Preferred). Attention to detail and excellent communication skills are a must. High school or equivalent (Preferred).
Low cost driver legal plan. No reckless driving or 15 mph or greater violations in the last three years. No major chargeable accidents in the past 3 years while