About us

American Bank is a community bank with 3 locations in Beaver Dam and one location in Necedah Wisconsin. Our focus is on developing relationships that last a lifetime.

Our employees are an integral part of developing these relationships and are our most valuable asset! Our employees enjoy a family-friendly work environment where they are able to learn and grow . Being part of a locally owned company, our employees have access to top management and can be an active participant in the bank's management through their ideas and suggestions.

Position Summary:

Customer Service Representatives have the opportunity to serve the needs of customers by processing transactions efficiently, professionally and accurately. Customer Service Representatives also assist customers by recognizing opportunities to educate them on bank products and services.

Hours:

Hours worked can vary and are within the bank's hours of operation: 7:45 a.m. - 5:00 p.m. Monday through Friday and Saturday 8:15 a.m. to 12:00 p.m. Every other Saturday is required.

Responsibilities:

As a Customer Service Representative, you will have the opportunity to help customers by assisting them with every-day transactions like cashing checks, disbursing money from their savings and checking accounts and processing deposits.

Being a resource for customers to obtain answers to their questions, providing information on products and services offered and how to use them (especially the electronic services) and problem solving is another important part of the position.

You will also have the opportunity to help customers reach their financial goals by opening checking, savings, and certificate of deposit accounts and referring them to others within the bank for lending and investment assistance.

Qualifications:

If you have at least 1 year of previous cash handling and customer service experience and have a genuine desire to help others, this may be the position for you.

Attention to detail, accuracy and ability to maintain confidentiality is required as you would be working with customers’ valuable and private information.

Ability and desire to work as a member of a team is necessary for a great work environment and to impact the customer banking experience in a positive manner.

What We Offer:

Employees enjoy a great work/life balance with regular daytime work hours and weekend hours limited to Saturday mornings on a rotation.

Growth opportunities within the Customer Service Representative position as well as into other areas of the bank, allowing you to set your own career goals.

A culture of caring for employees and customers throughout the company.

Competitive pay and full benefit package.

Equal Opportunity Employer

Minority/Female/Veteran/Disability

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Hand sanitizer available.

Application Question(s):

• What skills and abilities do you possess that make you a good candidate for this position?

Experience:

• Cash Handling: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: One location

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