Hartel's Disposal is looking for a Customer Service Representative (CSR)/Data Entry Clerk to join our family owned and operated business. We provide a tight-knit work atmosphere focusing on our family tradition of excellent customer service. Help us continue to be the #1 locally owned solid waste hauling company in the greater Duluth/Superior area by joining our team!

Job Summary

Our company is looking for a skilled CSR to assist with customer inquiries and requests, as well as daily accounts receivable data entry. This individual would receive and respond to incoming telephone calls and emails from customers to process service inquiries, remedy issues, and schedule services. Also responsible for processing customer payments via manual data entry along with electronic balancing of spreadsheets for daily deposits. The CSR position would serve as the primary point of contact for our customers, while delivering superior service in a prompt, respectful and courteous manner.

Essential Duties and Responsibilities

• Field service inquiries via telephone or email, independently and proficiently.
• Resolve routine matters including billing questions and payments, collection and equipment issues, service holds, special pickups, residential price quotes and cancellations.
• Log information about customer service interactions into authorized system (Encore). Update in a timely and accurate manner to allow others to track service inquiries and resolution.
• Establish services for new residential accounts.
• Enter service data into computer for billing and routing purposes.
• Serve as the customer’s advocate by solving problems or transferring to the proper department or personnel.
• Navigate computers, individual systems, and Microsoft Office platform.
• Enter customer payment information in an accurate, efficient manner.
• Investigate and resolve data entry errors.

Supervisory Responsibilities

None required.

Qualifications

The requirements listed are representative of the qualifications necessary to perform the job.

Education / Experience

• Education: High School Diploma or GED.
• Experience: Minimum 2 years Customer Service or Call Center experience preferred.

Other Knowledge, Skills or Abilities Required

• Professional phone etiquette.
• Ability to focus on solving conflicts and listening to others without interrupting.
• Maintain a positive attitude. High energy, friendly and constantly looking to help others.
• Work efficiently and effectively both independently and as a team.
• Ability to react well under pressure and treat others with respect.
• Ability to manage difficult or emotional customer situations and respond respectfully.
• Ability to prioritize, multitask and demonstrate accuracy and thoroughness.
• Ability to adapt and deal with frequent changes in work environment and workload.
• Excellent verbal, written, analytical and computer/typing skills.
• Use Microsoft Office Programs (word, excel, outlook)

Position Type / Expected Hours of Work

This is a full-time, sedentary desk position. Days and hours of work are Monday through Friday, 8:00am to 4:30pm. A 30-minute unpaid lunch break is provided.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay: $18.00 to $22.00/hour – Depending on Qualifications

Pay Frequency:

· Biweekly

Benefits:

· Health insurance

· Life insurance

· Dental insurance

· Vision insurance

· Retirement plan

· Paid time off

· FREE garbage service

· Other Supplemental Insurances available

Additional Compensation:

• Performance and wage review at 90 days, 1 year, and annually thereafter.
• Annual Performance Bonuses
• Annual Wage Increases

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Duluth, MN 55810: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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