We are excited to be seeking Customer Service Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving issues for one of the nations top home security companies.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the services
• Troubleshoot and resolve product issues and concerns
• Develop and maintain a knowledge base of the evolving services
• Transfer escalated calls if needed

Benefits:

• Dental Insurance
• Health Insurance
• Paid Time Off
• Professional Development Assistance
• Referral Program
• Vision Insurance

Qualifications:

• Previous experience in customer service is preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

TLC Associates is a company that is inspired by our power to Connect. We pride ourselves on this ability by focusing on connecting with our clients by aligning with their goals tightly. We connect with their customers by hiring the best possible team members capable of delighting them with amazing experiences. At the forefront of our connection is the priority we place on connecting with our employees by rewarding, motivating, and delivering on our promise of a fun, family-oriented work environment that fosters success. For more information, visit www.tlcassociates.com.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Work Location: One location

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