Minimum 1-3 years of experience in Contact Centre/Voice Operations handling customers. Effective Probing and Problem-Solving Skills.

Some experience in Insurance is preferred, however the right candidates will have the opportunity to become licensed. Microsoft Excel: 1 year (Preferred).

Management experience and a VA Journeyman or Master license is desired. This position is directly responsible for overseeing field supervisors and management of

Bachelors degree in Human Resources, Business Administration, or related field required. Maintains compliance with federal, state, and local employment laws

Works side by side with the leadership team to build relationships, drive engagement, drive loyalty and retention, and develop a best in class work environment.