Job Detail

Chat Customer Service Representative

Chat Customer Service Representative

proit-inc

Sharonville, OH

Job ID : 6852446a6e792b6462394f514d63765955673d3d

Job Description :

Position: Chat Customer service representative

Location: Sharonville, OH-45241

Fulltime job

Relevant Experience

  • Minimum 1 year of experience in Contact Centre
  • Retail Banking knowledge is preferrable.

Technical/Functional Skills

  • Excellent verbal/Language skills
  • Active Listening
  • Oral Comprehension
  • Oral Expression
  • Interacting with Computers
  • Ability to understand, interpret and follow set procedures
  • Ensure SLA / KPI compliant

Experience Required

  • Overall, 4 Years (Including 1 Years’ experience in Calling)

Roles & Responsibilities

  • Perform inbound calls from customer requesting or inquiring military benefits, updates to a customer’s pending/completed request for military benefits, and SCRA/MLA protections.
  • Perform research on Client applications/systems to evaluate status of pending requests
  • Educate customer on any required actions/documentation which are pending to apply benefit based on available information in customer systems.
  • Follow escalation process/capture complaints as indicated in the Standard Operating Procedures.

Education

  • Minimum High School Diploma

Job Type: Full-time

Salary: $35,000.00 - $45,000.00 per year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Work setting:

  • Call center
  • In-person

Ability to commute/relocate:

  • Sharonville, OH 45241: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Company Details :

Name : proit-inc

Headquarter : Chesterfield, MO

Revenue : Unknown / Non-Applicable

Size : 51 to 200 Employees

Type : Company - Public

rogercreale.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, rogercreale.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, rogercreale.com is the ideal place to find your next job.

Details

: Sharonville, OH

: 35000 - 45000 USD ANNUAL

: Today

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