Identifies and resolves project impacting issues, works with members of the project management team, Technology, and business SMEs/executives to develop, and

Knowledge Of Product Line Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.

In addition, you will frequently utilize other office equipment such as a printer/scanner/copier, calculator and telephone. Things rarely go according to plan.

Ensure all inquiries requiring follow-up work and/or calls are resolved. Research and develop solutions to newly identified and unresolved issues.

Must acquire certification within one (1) year of hire. Responds to problematic work situations; performs highest level of technical duties and exams.