Call Center Inbound Client Support Agent (Remote)
Call Center Inbound Client Support Agent (Remote)
The Key
Kansas
Job ID : 6852446a6e797157616457554d38665855513d3d
Job Description :
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our
video
to learn more about TheKey.Job Summary
Client Support Specialists are members of a team that provide concierge-level 24/7 telephone coverage and scheduling support for multiple homecare agencies throughout the US and Canada. When handling calls and transactions for specific agencies, Agents perform as if they are local representatives of those agencies.
Starting $16 per hours during for two weeks of training. Earn up to $20.00 per hour in first 90 days. Up to $22.00 per hour based on shift!
Virtual Agent Requirements
Workspace
- A dedicated and private workspace at home where PII information cannot be disclosed visually or verbally.
Bandwidth
- Stable Internet connection (Bandwidth minimum of 25 mbps download/10 mbps upload)
Employee Provided Equipment: (Company Provided Laptop)
- Monitor (optional)
- Mouse (optional)
- Keyboard (optional)
- Webcam or phone with Google video meeting capability
To be a perfect fit, you will have excellent communication skills and will take pride in providing exceptional customer service with every phone call you take. We need associates who understand that reliability is the key to success in our organization.
- Responsible for answering a variety of inbound calls
- Provide best-in-class customer service to our clients through phone and email correspondence
- Maintain detailed and accurate records for our clients and our organization
- Demonstrates empathy, concern and care to customers
- Accept coaching and direction from team leaders to ensure continued improvement within your role
- Demonstrates commitment through reliable and punctual attendance
- Always maintain a professional, respectful, and polite demeanor with clients and coworkers
- Other duties as assigned by leadership
Minimum qualifications
- Strong customer service focus
- Previous experience with phone customer service handling large call volumes preferred
- Strong computer skills and the ability to learn company software
- Proficient in Microsoft applications (Word/Outlook)
- Excellent verbal and written communication skills
- Able to effectively and politely communicate positively and professionally with clients and coworkers
Benefits for full time employees
- Medical/Dental/Vision Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- Flexible PTO Plan
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Company Details :
Name : The Key
Headquarter : Oklahoma City, OK
Revenue : Unknown / Non-Applicable
Size : 1 to 50 Employees
Type : Company - Private
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Details
: Kansas
: 16 USD HOURLY
: 154 days ago
