Bachelors Degree in Human Resources or related field, Master's Degree Preferred. Benefit design, negotiations, and managing the open enrollment process.

Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients. This will be a full-time opportunity.

Perform inbound calls from customer requesting or inquiring military benefits, updates to a customers pending/completed request for military benefits, and SCRA

Scope of the engagement covered requirements gathering, design, implementation of event-based processing system, Integration with other systems, System

Inbound calling: 1 year (Preferred). Minimum 1-3 years of experience in Contact Centre/Voice Operations handling customers.