Drive local and national initiatives to develop our services and increase user base. Work closely with product, engineering, marketing to enhance the service.

Establish, develop and maintain positive business and customer relationships. Perform cost-benefit and needs analysis of existing/potential customers to meet

Coordinate payment schedules for vacation packages or other trip components with clients and process payments via credit card, check or cash.

Occasionally route incoming phone calls to appropriate office personnel. Interacts with project managers, vendors, customers, field employees, off-site office

Conduct all service functions of the Customer Service Center, including answering phones, customer complaints, and lost and found.